Who we are?
We are your best BPO partner and strategic ally. Our focus is on people, on human capital: they are at the heart of everything we do. We find the best professionals to complement our client´s workforce.
MG Services and Tech is a business process outsourcing (BPO) company, based in Florida, USA, founded with the mission of serving as the operational partner for companies that need to scale without expanding their internal structure.
We operate six specialized verticals—Healthcare, Technology, Retail, Telecommunications, Hospitality, and SMEs—with industry-certified and bilingual English-Spanish teams. Furthermore, we incorporate Facility Management as an integrated service, wherever the client’s physical operations require it.
Your best BPO Partner
With us, you can access certified specialists and technicians without the burden of an internal payroll, and you have the flexibility of 24/7 coverage to meet your needs.
- We support companies with a high volume of end customers, so they can focus on their core business.
- We guarantee quality, operational excellence, provide continuous training and improvement, adaptability, scalability, and profitability for our team and for your company.
- Outsourced services with precision and regulatory compliance. Administrative, repetitive, or support functions and general services with a significant operational impact.
- Everything you need to grow.
Our Company
A team committed to the success of its clients.
Becoming one of the best BPO companies requires a unique approach, proven experience, and the most talented professionals.
MISSION
To be the strategic ally for companies in the U.S. and Latin America that need to outsource critical processes—with quality, regulatory compliance, and agility—to drive their growth.
VISION
To be recognized as the leading bilingual BPO in the Southern USA—with operations in Florida and Latin American countries—by 2030, delivering service with quality and excellence.
VALUES
EXCELLENCE: We do things right the first time.
INTEGRITY: We never use your data for any purpose other than serving you.
COLLABORATION: We are an extension of your team.
INNOVATION: We incorporate AI and automation to offer you more value.
DIVERSITY: Bilingual, multicultural, multisectoral. Diversity is our advantage.
Our Process to Deliver Excellence
Our business model combines nearshore talent in Latin America with supervision and management from Florida, offering the same time zone, high cultural alignment, and operational savings of 40–60% compared to equivalent in-house teams.
Step 1: Discovery
We understand your business, your pain points, and your goals. No obligation.
Step 4: Onboarding
Weeks 1–2: Setup and training. Weeks 3–4: Full capacity.
Step 2: Proposal
Within 48 hours. Customized, including scope, committed KPIs, and estimated ROI.
Step 5: Operations
Your dedicated team operates using your systems and agreed-upon KPIs.
Step 3: Contract
Digital & physical signatures. NDA + BAA (Healthcare). Established agreements.
Step 6: QBR
Results review, KPI adjustments, new opportunities for improvement.
Meet part of our team.
Our Management Leadership
Yanelis Garcia
CEO / Director / Founder
Organizational Psychologist and Certified Coach. Specializing in Talent Management, Organizational Development, and Strategic HR Consulting, more than 15 years of experience finding the best talents and helping business achieve their goals.
Jose Mero
COO / Director / Founder
Telecommunications and Electronics Engineer. Specializing in Systems Administration and Consulting, IT Solutions and Project Management, more than 18 years of experience managing Technology and Maintenance projects, delivering quality results and adding value to his clients.
Gisel Mero
CFO / Compliance Manager
CPA and ISO/BASC Auditor. With over 20 years of experience in Logistics, Administration, and Process Management. Possessing a track record of consistent results in process optimization, profitability enhancement, and cost reduction. Passionate about organizational development.
Our Culture
Exceptional People = Exceptional Experiences
Human capital is the greatest asset of any organization. If our team is happy, they will deliver the best results for our clients. It’s that simple.
That’s why we focus on building the best company culture for ourselves and our clients. Through a flexible work environment based on empathy, balance, and putting people first, we are a great place to work and continue to improve every day.
