ITO

Information Technology Outsourcing

Specialized IT Services We Offered

A managed IT team that monitors, prevents, and resolves issues before they disrupt business operations—including a specific disaster recovery plan and compliance with state data protection laws.

Managed Technical Support:

• 24/7 remote monitoring of devices, network, and servers.
• Remote and on-site help desk with defined SLAs.
• Automated patch management and software updates.
• User onboarding/offboarding coordinated with HR.
• Inventory and documentation of the client’s technology assets.

Cybersecurity and Data Protection:

• EDR (Endpoint Detection & Response) on all devices: SentinelOne or Malwarebytes Business.
• Email security: phishing, spam, and malware filtering (Microsoft Defender or Proofpoint Essentials).
• MFA implemented across all critical client systems.
• Verified backups + DRP (Disaster Recovery Plan)—including a hurricane plan for Florida.
• Documented FDBR compliance protocol.

Infrastructure Administration:

• Administration of physical and virtual servers (on-premise or cloud) and data storage.
• Network management: firewalls, switches, Wi-Fi, routers, and VPNs for remote work.
• Microsoft 365 / Google Workspace: administration, licensing, and user management.
• IT projects: cloud migration, network upgrades (quoted on a per-project basis).
• Annual technology roadmap aligned with the client’s growth.

Process Automation:

• RPA (Robotic Process Automation): software robots that mimic human actions on screens and systems.
• System integration: Connecting different programs to automatically share data and create automated workflows.
• Artificial Intelligence (AI): Applying intelligent models to classify documents, answer inquiries, or analyze data.
• Automating repetitive tasks across multiple interfaces.

System Implementation:

• ERP systems (to unify finance, sales, and inventory), CRM systems (to manage customer relationships and sales), and management systems.
• Preliminary analysis: Assessment of the company’s current situation and needs.
• Configuration and design: Tailoring software or hardware to business objectives.
• Integration and testing: Connecting with other platforms and quality control.
• Implementation and training: System launch and staff training.

VSaaS Video Surveillance as a Service:

• Cloud-based security systems offering video recording and real-time viewing.
• Cloud storage: data is secured on remote servers.
• Remote access and management: from anywhere via mobile apps or web portals.
• AI-powered analytics: to automatically detect suspicious movement or reduce false alarms.
• Scalability and maintenance: add new cameras without modifying complex infrastructure.

Price & Plan

Choose Your Suitable Plan

IT Essentials

$99.00/User/Month

For companies with 5 to 20 users

  1. 24/7 remote monitoring of all devices, network, and infrastructure.
  2. Patch management and automatic OS and software updates.
  3. Remote help desk: up to 5 tickets/month — 4-hour response time (Mon–Fri, 8 AM–6 PM).
  4. Managed basic antivirus/antimalware on all devices.
  5. New user onboarding coordinated with HR — up to 5/month included.
  6. Monthly infrastructure status report with recommendations.
Choose This Plan

IT Partner

$149.00/User/Month

For companies with 21 to 50 users

EVERYTHING in the Essentials package, plus:

  1. Unlimited remote help desk + 5 monthly on-site visits included.
  2. EDR (Endpoint Detection & Response) cybersecurity on all devices.
  3. Email security: active protection against phishing, spam, and malware.
  4. MFA (Multi-Factor Authentication) implemented across all critical systems.
  5. Verified automated backups + basic DRP, including a Florida hurricane plan.
  6. Microsoft 365 or Google Workspace management (client-owned licenses).
  7. Bilingual Spanish-English support | Critical emergencies: 24/7 response.
Choose This Plan

IT Premiun

$199.00/User/Month

For companies with 51 to 100 users

EVERYTHING in the Partner package, plus:

  1. Full administration of physical and virtual servers.
  2. Advanced network management: firewalls, managed switches, and VPNs for remote work.
  3. Cloud management: AWS, Azure, or Google Cloud, tailored to the client’s environment.
  4. FDBR compliance: documented data breach response protocol.
  5. Strategic IT planning: annual technology roadmap developed with the client.
  6. Unlimited on-site visits.
  7. Unlimited user onboarding and offboarding, coordinated with HR.
  8. Guaranteed SLA: 1-hour response for critical issues, 2 hours for high-priority issues.
Choose This Plan

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